Two Hands COVID-19 Safety FAQ

1) Are patients and staff wearing masks?

Yes, masks are required to enter the building and the office. Please contact the office if you have a medical condition that excludes you from wearing a mask.

2) Are you doing screenings for COVID-19 prior to appointments?

Yes, we are doing an electronic COVID-19 screening two days prior to patient appointments, an in-office COVID screening including temperature check once in the office, and all staff will do a screening and temperature check twice each shift.

3) Is the office sanitized between patients?

Yes, we always sanitize treatment tables after use, but we have added more frequent disinfecting of the common areas with CDC recommended products and updated some equipment so that it is easier to disinfect.

4) Is it safe to get an adjustment, acupuncture or manual therapy since you can’t social distance during the treatment?

Yes, if we all wear our masks, have proper air flow, disinfect frequently (including hand washing), social distance when possible, and keep the number of people in the office to a minimum we can interact with low risk of COVID transmission. Staff will also be spraying down their clothes with alcohol in between patients.

5) Where did you find your information for how to safely practice with COVID?

We are following the recommended guidelines for healthcare set by the CDC, Illinois Department of Public Health, Chicago Department of Public Health, and the Illinois Chiropractic Society.

6) Your waiting room is small, how will you ensure social distancing?

We have made the yoga room into a larger waiting room and we have also installed a large sneeze guard at the front desk. We will also be trying to make the office flow as smoothly and quickly as possible to reduce each patient’s time in the office.

7) What else are you doing to help prevent the spread of COVID-19?

• We have switched from reusable to disposable cups in the waiting room.
• We have removed shared items (magazines, toys, tea, snacks) from the waiting room.
• We have increased the cleaning of common areas.
• We will generally not be using hot packs as usual.
• Air purifiers will be used in the therapy rooms and other doors will be left open.
• We are keeping our ventilation system running all of the time.
• We have left additional time between patients to allow for less patients in the office and more time for cleaning.
• The staff will be changing into clean scrubs/shoes when they arrive and changing out of them before they leave to go home.
• Anyone that doesn’t pass the screening is asked to stay home.
• Anyone that feels sick is asked to stay home.
• We are waiving our cancellation fee for illness or caring for someone who is ill.

In this time of uncertainty you can be certain that we will do our very best to go above & beyond to deliver optimal care in a safe environment.

8) I have heard you are now offering telehealth appointments. What is a telehealth appointment?

A telehealth appointment with Dr. Shanna or Dr. Christine would likely be for an exam, re-exam, or test review via video from your home or work. We are using telehealth appointments to reduce time spent face-to-face (mask-to-mask) in the office. The doctors can take a thorough history and do some examining via a telehealth video session prior to seeing you in person. Telehealth appointments can be done on your smart phone or computer. Telehealth appointments are billed the same as in-office appointments.